Maximize Customer Lifetime Value with AI-Based Churn Management
C3 AI Customer Churn Management
C3 AI Customer Churn Management detects early warning signals of abnormal customer behavior and guides customer success, account management, and sales teams in preventing customer churn.
Demonstrated Benefits
60%
Client attrition predicted and identified for intervention
1 Billion
Transactions screened annually by AI models to detect churn risk
Up to 90 Days
Advance warning about customers at high risk of churning
Extend Customer Lifetime with Enterprise AI
Key Issue
C3 AI Customer Churn Management Solution
Difficult to detect signs of churn risk within the sea of vast client data
AI-based early warning signals identify abnormal client behavior and potential churn risk
Difficult to closely monitor activity for each client and prevent attrition
Timely AI recommendations alert customer success teams to address emerging churn risks
“One-size-fits-all” approach leads to sub-optimal promotions and eroding margins
Offer and price sensitivity predictions enable targeted product and pricing decisions
Lack of contextualized recommendations for high risk clients
Explainable AI and advanced interpretability support optimal customer offers
Incomplete view of client relationship due to siloed data systems
360-degree customer view unifies customer relationship and activity data in a single user interface
Succesful Deployments
Preventing Customer Churn for a Multinational Bank
Preventing customer churn and improving profitability for a bank's cash management business.
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