Real-Time Operational Intelligence
and Predictive Business Insights

Built on the C3 IoT platform, our cross-industry enterprise IoT applications
use advanced machine learning based predictive models at scale, to provide ever-smarter
actionable insights and operational intelligence.

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C3 CRMTM

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Clarify and Optimize Decisions About Customer-Facing Actions

Combine real-time sensor data, customer interaction and usage time-series data, third party demographics and advanced machine learning models to maximize customer value

Build a comprehensive view of a single customer – aggregating multiple data sources as well as real-time analytics about that customer
Pro-actively diagnose and intercept customers who are likely to churn, buy new goods and services, or need customer service
Enhance sales, service, and self-service interactions by surfacing timely and relevant analytics-based insights and offers
Deliver relevant, personalized, and time-sensitive communications to customers through their preferred communication channels

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 CRM for Telecommunications™

  • Analyze comprehensive data for each customer including customer information (CIS), third-party demographics, billing, usage, call center, interaction logs from web and mobile devices, call data records, network activity logs, and network quality logs
  • Create individualized predictive scores spanning customer acquisition, likelihood to churn, cross- and upsell potential, and cost-to-serve opportunities
  • Determine the best actions to take per customer
  • Push operational recommendations and decisions to workflow management and existing systems, and feed operational information back from these systems
  • Improve customer satisfaction, loyalty, and lifetime economic value
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C3 Predictive
MaintenanceTM

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Predict and Diagnose Equipment or System Failures

A comprehensive set of diagnostic and operational insights to evaluate and monitor equipment and system performance, identify assets at risk of failure, and avoid costly downtime.

Assess real-time asset health, analyze assets by class and configure asset risk scores at granular levels
Identify high-risk assets before they fail to avoid emergency replace-on-failure decisions
Determine the impact that a high-risk asset has on production, reliability, safety, and overall operations
Understand maintenance expense projections and create maintenance work orders to mitigate issues and prevent failures from occurring

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 Predictive Maintenance for Building Equipment™

Prioritize and plan building equipment maintenance from refrigeration systems and HVAC systems to elevators and escalators.

  • Evaluate equipment failure risk based on near-real-time sensor data, operating and business priorities, historical equipment performance and failure data, as well as on-site event information, such as building utilization hours
  • Receive real-time alerts when equipment is likely to be operating outside of expected parameters
  • Execute on near-term maintenance priorities, plan routine maintenance, and make long-term equipment investment decisions
  • Optimize overall equipment maintenance, by decreasing maintenance expense, increasing equipment utilization and value, and improving the consistency and reliability of building performance

Vehicle Fleet Analytics™

Optimize fleet maintenance decisions and increase vehicle uptime.

  • Leverages information from existing investments in vehicle telematics sensors, maintenance logs, vehicle data, operator data, and environmental conditions
  • Predict a vehicle’s probability of failure at any point in time and schedule proactive maintenance

C3 Predictive Maintenance™ - Electric T&D

Monitor asset and system performance and reliability, identify grid assets at risk of failure, and quantify customer impact.

  • Assess real-time asset health, along with maintenance expense projections
  • Analyze assets by class and configure asset risk scores at granular levels across the network hierarchy
  • Identify high-risk assets before they fail to facilitate predictive, as opposed to reactive, maintenance practices
  • Evaluate the impact of high-risk assets to safety, service reliability, lost revenue and potential financial liabilities, as well as disruption consequences to critical customers

C3 Predictive Maintenance - Generation™

Monitor performance of plant and commercial operations to assess and optimize generation and plan for and evaluate outages.

  • Optimize plant operations with comprehensive metrics for performance monitoring and benchmarking to assess performance relative to peer group
  • Enhance commercial operations with recommendations on short- and long-term energy and capacity bids and optimized dispatch to meet reliability must run (RMR) requirements
  • Evaluate outage performance metrics and outage scheduling reports to support near real-time decision requirements
  • Quantify potential impacts of outage scheduling on operations, maintenance, market/dispatch, and financials

C3 Predictive Maintenance™ - Oil & Gas

Identify operating equipment at risk of failure and generate targeted maintenance recommendations to avoid costly downtime.

  • Proactively assess real-time asset health, along with failure predictions, maintenance expense projections, and potential capital expenditures
  • Understand the impact that a high-risk asset has on production, reliability, safety, and environmental goals
  • Create maintenance work orders to quickly mitigate potential equipment issues
  • Reduce capital expenditures by identifying at-risk equipment and flagging for inclusion in investment planning projects
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C3 Capital Asset
PlanningTM

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Execute Precise, Data-driven Asset Plans

Create actionable plans that meet capital availability constraints and desired operational, safety and efficiency goals. Increase transparency of budget allocation decisions based on tangible and intangible benefits.

Effectively evaluate capital investment alternatives and strategically assess competing priorities with enterprise-wide framework
Rank investment portfolio alternatives based on cash flow analysis, impact to operations, and customer reliability
Access informed business cases built for asset replacement
Reduce operations and maintenance (O&M) expenses and optimize capital expenditures from directing investments to assets, equipment or systems requiring attention

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 Grid Investment Planning™

Create more transparent budget allocation plans that optimize for desired safety and reliability goals, and other tangible and intangible benefits, given capital availability constraints.

  • Evaluate capital investment alternatives and assess competing priorities across asset classes
  • Rank grid investment portfolio alternatives based on cash flow, mitigated system risk, and overall safety and reliability benefits
  • Support the development of business cases to inform asset repair/replace decisions
  • Reduce operations and maintenance (O&M) expenses and optimize capital expenditures
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C3 Energy
ManagementTM

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Transform Energy Asset Lifecycle Management

From benchmarking building performance to tracking sustainability goals, C3 Energy Management enables large enterprises, government agencies, and utilities to cost-effectively achieve data-driven energy management and environmental stewardship goals across their operations.

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 Enterprise™

Enable large commercial and industrial (LCI) customers to understand and manage energy performance and savings.

  • View in-depth LCI customer energy profiles and analyze facility details and energy usage trends
  • Create energy forecasts viewable at every level, from sub-meter to building to city to region
  • Track, compare, and benchmark multiple facilities with a searchable catalog of facility details
  • Optimize a portfolio of energy projects into an actionable plan
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C3 Fraud
DetectionTM

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Pinpoint and Mitigate Fraud Activity

Accomplish early warning, detection, and mitigation of various types of fraud, from internal fraud from employee abuse to large-scale fraud involving high-value contracts and breaches of controls to customer theft instances, with the C3 Fraud Detection application.

Correlate unusual event/behavior patterns with diagnostic analytics to identify instances of theft
Prioritize high-value and high-likelihood leads, with increasing precision based on confirmed instances of fraud
Monitor and analyze identified leads, mitigation activities and results
Operationalize and share analyses and summarize results using custom reports

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 Revenue Protection™

Use advanced machine learning techniques to identify tampered, bypassed, and malfunctioning meters in order to reduce non-technical losses.

  • Quantify the amount of revenue and energy loss at stake, and prioritize service points for investigation
  • Act upon a single, continuously updating, and prioritized queue of leads
  • Track and manage leads through the entire lifecycle of investigation, confirmation, and closure
  • Leverage machine learning analytics to identify trends and develop long-term revenue assurance plans
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C3 Supply
Network RiskTM

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Optimize the End-to-End Supply Network

Identify, predict, and prevent on-time delivery risks across the extended network

Evaluate patterns throughout the end-to-end supply network including suppliers, inbound logistics, production facilities, outbound logistics, and dealer networks
Quantify and prioritize at-risk nodes within the supply network
Avoid supply disruptions by rebalancing supply sources well in advance of problems;
Improve the accuracy of product delivery schedules resulting in increased customer satisfaction and revenue, and overall resilience of supply network

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

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C3 Sensor HealthTM

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Maximize Device/System Productivity and Operations

Ensure the operational effectiveness of sensors, smart devices, or systems, reducing operational cost, safeguarding revenues, and improving customer satisfaction.

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 AMI Operations™

Increase effectiveness and efficiency of Advanced Meter Infrastructure (AMI) asset deployment and ongoing operation of the AMI network. Identify asset installation and performance issues, monitor and reconcile AMI and customer data and prioritize operational issues.

  • Ensure operational effectiveness of AMI and AMR networks
  • Reduce maintenance costs and increase revenue through rapid resolution of malfunctioning assets (meter and network assets)
  • Increase customer satisfaction through improved smart meter analytics and diagnostics
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C3 HealthScore
AnalyticsTM

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Next-generation approach to evaluate and address consumer health risks and manage costs

Integrate and analyze all relevant data from disparate sources, including claims data, clinical data, hospital data, patient health behavior and biometric data to calculate a personalized risk score for each patient

Proactively predict patient health and care management risks, including hospital readmissions, care plan adherence risk, and high-cost healthcare incident risk
Prioritize targeted, preventative measures and care coordination for at-risk patients before they incur additional costs or require more intensive treatment
Reduce overall care management costs by mitigating emergencies before they occur and identifying the most cost-effective care pathway
Benchmark performance against care management goals and track ability to reduce patient risks across patient portfolio
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C3 Vehicle Fleet
AnalyticsTM

C3 Vehicle Fleet Analytics

Prioritize and Optimize Vehicle Fleet Maintenance

A comprehensive management tool for monitoring vehicle health and improving vehicle fleet maintenance decisions.

Visualize vehicle performance data and operating conditions
Analyze vehicle health trends from minutes to years
Prioritize high-risk vehicles for maintenance based on operational targets
Diagnose and aggregate vehicle equipment failures using machine learning pattern recognition and data visualization

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

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C3 Energy
Grid AnalyticsTM

Spanning generation, T&D, and advanced metering, C3 Energy Grid Applications optimize the investing, operational, and demand response activities involved with building and running the advanced smart grid.

C3 AMI Operations™

Increase effectiveness and efficiency of Advanced Meter Infrastructure (AMI) asset deployment and ongoing operation of the AMI network. Identify asset installation and performance issues, monitor and reconcile AMI and customer data and prioritize operational issues.

  • Ensure operational effectiveness of AMI and AMR networks
  • Reduce maintenance costs and increase revenue through rapid resolution of malfunctioning assets (meter and network assets)
  • Increase customer satisfaction through improved smart meter analytics and diagnostics

C3 Revenue Protection™

Use advanced machine learning techniques to identify tampered, bypassed, and malfunctioning meters in order to reduce non-technical losses.

  • Quantify the amount of revenue and energy loss at stake, and prioritize service points for investigation
  • Act upon a single, continuously updating, and prioritized queue of leads
  • Track and manage leads through the entire lifecycle of investigation, confirmation, and closure
  • Leverage machine learning analytics to identify trends and develop long-term revenue assurance plans

C3 Predictive Maintenance - T&D™

Monitor asset and system performance and reliability, identify grid assets at risk of failure, and quantify customer impact.

  • Assess real-time asset health, along with maintenance expense projections
  • Analyze assets by class and configure asset risk scores at granular levels across the network hierarchy
  • Identify high-risk assets before they fail to facilitate predictive, as opposed to reactive, maintenance practices
  • Evaluate the impact of high-risk assets to safety, service reliability, lost revenue and potential financial liabilities, as well as disruption consequences to critical customers

C3 Grid Investment Planning™

Create more transparent budget allocation plans that optimize for desired safety and reliability goals, and other tangible and intangible benefits, given capital availability constraints.

  • Evaluate capital investment alternatives and assess competing priorities across asset classes
  • Rank grid investment portfolio alternatives based on cash flow, mitigated system risk, and overall safety and reliability benefits
  • Support the development of business cases to inform asset repair/replace decisions
  • Reduce operations and maintenance (O&M) expenses and optimize capital expenditures

C3 Load Forecasting™

Accurately forecast short-, medium-, and long-term electricity load across all customers at the meter, residence/facility and appliance/equipment levels.

  • Forecast load through the use of advanced machine learning techniques, including non-linear non-parametric algorithms for time series prediction
  • Predict service point load at the meter, understand disaggregation characteristics to the appliance level, and aggregate to the substation or feeder level for a complete end-to-end view of load across the distribution system and customer base
  • Refine and improve load forecast accuracy with customer-supplied information about appliances, energy use, and energy efficiency actions provided through C3 Energy Customer Analytics™

C3 Grid Cybersecurity™

Audit, detect, diagnose, and prioritize cybersecurity responses to IT network and OT electric vulnerabilities.

  • Monitor and visualize IT + OT network state and vulnerability
  • Utilize advanced machine learning algorithms to identify threat trends in real-time
  • Diagnose cyber threat and root cause context for analysts and responders
  • Prioritize recommendations based on safety, reliability, and critical customer considerations
  • Explore, diagnose, and communicate vulnerabilities through intuitive visualization tools
  • View detailed displays of risk indices and contributing factors

C3 Predictive Maintenance - Generation™

Monitor performance of plant and commercial operations to assess and optimize generation and plan for and evaluate outages.

  • Optimize plant operations with comprehensive metrics for performance monitoring and benchmarking to assess performance relative to peer group
  • Enhance commercial operations with recommendations on short- and long-term energy and capacity bids and optimized dispatch to meet reliability must run (RMR) requirements
  • Evaluate outage performance metrics and outage scheduling reports to support near real-time decision requirements
  • Quantify potential impacts of outage scheduling on operations, maintenance, market/dispatch, and financials
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C3 Energy
Customer AnalyticsTM

From enabling successful energy efficiency programs and creating targeted engagement strategies to understanding customer interests, motivations, and behaviors related to energy choices, the C3 Energy Customer applications transform how utilities interact with their customers.

C3 Residential™

Engage and inform residential utility customers about their energy use and ways to conserve.

  • Enable residential customers to analyze their energy usage and costs, create a personalized energy-savings plan, and learn about program offerings
  • Motivate customers to reduce their energy consumption through peer benchmarking and targeted energy-savings recommendations
  • Communicate with customers through mobile and web channels

C3 Commercial™

Engage small and medium-size businesses (SMB) in efficiency programs and energy-saving actions.

  • Allow SMB customers to better understand their energy use and costs, reduce energy consumption, receive custom energy savings recommendations, and enjoy rebates, incentives, and a range of other targeted offers
  • Achieve energy program targets by increasing the number of customers participating in energy and demand-side management programs
  • Improve customer satisfaction and retention through access to detailed energy information, targeted customer engagement, and tailored recommendations

C3 Enterprise™

Enable large commercial and industrial (LCI) customers to understand and manage energy performance and savings.

  • View in-depth LCI customer energy profiles and analyze facility details and energy usage trends
  • Create energy forecasts viewable at every level, from sub-meter to building to city to region
  • Track, compare, and benchmark multiple facilities with a searchable catalog of facility details
  • Optimize a portfolio of energy projects into an actionable plan

C3 Customer Insight 360™

Deliver relevant, personalized, and time-sensitive communications to customers through their preferred communication channel (web, email, mobile, social networks, and print).

  • Engage customers in less than five clicks to encourage customer self service and reduce call center volume
  • Deliver text or email alerts related to billing and usage, demand response, outage, or marketing applications
  • Give insights on service outage support for customers to view outages and planned service interruptions
  • Enable customers to complete comparison of energy consumption to an average and efficient home or building

C3 Customer Engagement™

Target customers for rate, demand management, and energy efficiency programs. Predict program adoption rates. Utilize customer demand behavior to optimize grid planning and operations.

  • Ensure higher return on marketing investment by marketing products and services that are targeted to the unique needs and attributes of each customer segment
  • Move from large, broad-based, inefficient marketing programs to smaller, more agile, higher-yield campaigns
  • Create and update product, service, and program offerings to ensure that the unique needs of customers are met
  • Build compelling campaigns that quickly and easily deliver relevant, personalized, and time-sensitive communications
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C3 Energy
Oil & Gas AnalyticsTM

C3 Energy’s oil & gas applications increase the efficiency and effectiveness of decision-making from well development and production, to pipeline transportation and downstream operations.

C3 Drilling Risk & Productivity™

Proactively identify unusual drilling conditions and quickly diagnose the most likely cause of failure (e.g., kick, stuck pipe, lost circulation) to take corrective action quickly.

  • Determine probability of failure of drilling operations
  • Pinpoint the root-cause of potential failure down to the specific rig equipment
  • Find the optimum drilling settings by running near real-time analytics on drilling data signals
  • Send maintenance work orders directly to the workflow management system

C3 Well Placement & Completion™

Recommend optimal well location and completion parameters that improve well production and lifetime recovery.

  • Develop optimal well placement plan to enable maximum EUR across an entire field to be developed
  • Analyze recommended completion parameters, including perforation interval, proppant size, and fracturing fluid volume
  • Predict well performance of various completion design and fracturing techniques
  • Improve field development plans by incorporating the latest insights and completion data from recently completed wells

C3 Well Integrity & Health™

Analyze historical and current well data to identify wells at risk of failure and recommend corrective actions to maintain well integrity and production.

  • Proactively assess real-time health of wells, quickly prioritizing wells that require intervention
  • Understand the potential economic, safety, and environmental impact of an incident
  • Pinpoint the root-cause of potential failure
  • Improve work planning by identifying and prioritizing wells that require intervention

C3 Production Optimization™

Determine optimal well control settings (gas injection rate, choke setting, surfactant concentration, VSD setting) that maximize production rates for the entire field.

  • Optimize secondary production parameters across the field based on bottom-up, individual analysis
  • Build customer oilfield scenarios including the ability to adjust injection rates and lift rates on a per well basis
  • Predict field-wide and individual well production performance
  • Integrate intelligence into future field design plans to improve production rates, efficiency and safety

C3 Predictive Asset Maintenance™

Identify operating equipment at risk of failure and generate targeted maintenance recommendations to avoid costly downtime.

  • Proactively assess real-time asset health, along with failure predictions, maintenance expense projections, and potential capital expenditures
  • Understand the impact that a high-risk asset has on production, reliability, safety, and environmental goals
  • Create maintenance work orders to quickly mitigate potential equipment issues
  • Reduce capital expenditures by identifying at-risk equipment and flagging for inclusion in investment planning projects

C3 Hydrocarbon Loss Accounting™

Measure, validate, and reconcile oil and gas flows and inventories across the hydrocarbon supply chain.

  • Quickly recognize instances of potential oil and gas loss due to leaks or theft
  • Identify loss details and launch work orders directly from application
  • Measure validate, reconcile and report on oil and gas volume flows and inventories from production to transportation, storage, receipt, and delivery
  • Increase the long-term accuracy of hydrocarbon loss with detection algorithms that leverage machine learning techniques

C3 Demand Forecasting™

Forecast demand across the hydrocarbon supply chain enabling operators to reduce inventory costs and adjust production levels.

  • Predict demand across the value chain by analyzing oil and gas consumption patterns with external data
  • Evaluate margins on a per well basis and develop recommendations for production rates
  • Forecast optimal production levels and product mixes for refineries to match fluctuating demand
  • Analytical foundation for more efficient capital and operational planning

C3 Refining Analytics™

Monitor and optimize refinery production units by aggregating and normalizing process data from across the refinery portfolio.

  • Monitor and optimize refinery production units by aggregating data sources from across the refinery portfolio
  • Increase production and reduce operating expenses as a result of increased visibility of control processes
  • Continually adapt refinery unit production model with changing internal and external factors

C3 Fuel Station Analytics™

Benchmark fuel station performance and outline key operational differences that increase profits across the portfolio.

  • Aggregate financial, operating, and marketing data across portfolio of fuel stations
  • Decrease operating costs by benchmarking fuel station performance
  • Increase same store sales by developing marketing program recommendations
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C3 IoT Applications Across Industries

C3 IoT applications enable companies across industries to improve efficiency and reduce costs, increase customer engagement and loyalty, optimize operating performance, and generate new revenue streams.

Utilities

Oil & Gas

Industrial / Manufacturing

Transportation

Aerospace & Defense

Financial Services

Healthcare / Insurance

Retail

Telcommunications

Public Sector

C3 CRM
C3 Predictive Maintenance
C3 Capital Asset Planning
C3 Energy Management
C3 Fraud Detection
C3 Supply Network Risk
C3 Sensor Health
C3 IoT Platform

Sensors / Devices

External Data

Product Design

Engineering

Manufacturing

Supply Chain

Billing

Financials

HR

Industry Specific

Internal/External Data Sources

sss

C3 CRM

C3 Predictive Maintenance

C3 Capital Asset Planning

C3 Energy Management

C3 Fraud Detection

C3 Supply Network Risk

C3 Sensor Health

Utilities
Oil & Gas
Industrial /
Manufacturing
Transportation
Aerospace &
Defense
Financial
Services
Healthcare /
Insurance
Retail
Telecom
Public Sector
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